Shipping policy
MILUXE PANTRY – SHIPPING & DELIVERY POLICY
Last updated: August 2026
Thank you for shopping with MiLuxe Pantry. This Shipping & Delivery Policy explains how we process and deliver orders placed through our online store.
1. ORDER PROCESSING
Orders are normally processed within 1–3 business days, excluding weekends and UK public holidays.
Once your order has been processed and dispatched, you may receive a dispatch confirmation and tracking information where tracking is available.
2. UK SHIPPING CHARGES
Our standard UK delivery charges are:
• Orders under £50: £4.99 delivery
• Orders of £50 or more: FREE UK delivery
The final delivery charge applicable to your order will always be displayed at checkout before payment.
3. ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on the product, supplier, destination and delivery service used.
Most UK orders are expected to arrive within approximately 5–15 business days after dispatch. Some products may arrive sooner, while certain internationally fulfilled products may take longer.
Delivery dates are estimates rather than guarantees. We will make reasonable efforts to ensure orders are delivered within the timeframe communicated to you and in accordance with applicable UK consumer law.
4. DROPSHIPPING & THIRD-PARTY FULFILMENT
MiLuxe Pantry uses third-party suppliers and fulfilment partners, including suppliers accessed through DSers, to fulfil certain products.
This means some products may be dispatched directly from a supplier or warehouse rather than from MiLuxe Pantry.
Products within the same order may therefore be shipped separately, arrive in different packages and have different delivery dates. You will not be charged additional shipping simply because an order is divided into multiple packages unless this was clearly disclosed before you placed the order.
5. INTERNATIONAL FULFILMENT
Some products may be dispatched from warehouses located outside the United Kingdom.
Where applicable, delivery may take longer because of international transportation, customs processing or other circumstances outside our reasonable control.
Any additional charges that legally apply to an order will be communicated where required. Customers will not be charged undisclosed mandatory fees by MiLuxe Pantry.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.
7. DELIVERY DELAYS
Occasionally deliveries may be delayed because of courier disruption, customs processing, severe weather, high seasonal demand or other circumstances outside our reasonable control.
If we become aware of a significant problem affecting your order, we will take reasonable steps to assist you.
Nothing in this policy affects your statutory rights, including rights available where goods are not delivered within an agreed or legally applicable timeframe.
8. LOST OR MISSING ORDERS
If your tracking information shows your order as delivered but you have not received it, please first check around the delivery location and with household members or neighbours where appropriate.
If you still cannot locate the parcel, contact MiLuxe Pantry so that we can investigate with the supplier or delivery provider.
If an order is confirmed as lost in transit, we will provide an appropriate remedy in accordance with applicable UK consumer law.
9. DAMAGED, INCORRECT OR FAULTY ITEMS
If an item arrives damaged, faulty, materially different from its description or you receive the wrong product, please contact us as soon as reasonably possible with your order number and, where helpful, photographs showing the issue.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
10. CANCELLATIONS & RETURNS
Cancellation, return and refund rights are explained in our Return and Refund Policy.
Nothing in this Shipping Policy limits any statutory cancellation, refund or consumer rights available under UK law.
11. CONTACT US
If you have questions about an order or delivery, please contact:
MiLuxe Pantry
Legal seller: Madeleine N. Anderson
Business/contact location: Croydon, London, United Kingdom
Email: miluxe2026@gmail.com
Telephone: 07728 778942
Please include your order number when contacting us about an existing order.