Refund policy

MiLuxe Pantry – Returns & Refund Policy

We want you to be happy with your purchase from MiLuxe Pantry.

30-Day Returns & 1-Hour Order Cancellation 

For most eligible products purchased online, you have the right to cancel your order within 30 days of receiving your goods. After notifying us that you wish to cancel, you normally have a further 30 days to return the goods.

Items should be returned unused, in good condition and, where reasonably possible, with their original packaging and accessories.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible with your order number and photographs where appropriate. We will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.

Items That Cannot Normally Be Returned

Certain products may be exempt from cancellation rights, including personalised or custom-made goods, perishable goods, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where applicable.

Return Shipping

For eligible returns made under our 30-day return policy, MiLuxe Pantry provides free return shipping. If an item is faulty, damaged or incorrectly supplied, MiLuxe Pantry will also cover reasonable return costs where applicable.

Refunds

Once your return has been received and assessed, we will notify you. Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact Us

To request a return or discuss a problem with an order, please contact MiLuxe Pantry through the contact details provided on our website. Please include your order number.